We’re Here to Help.
Whether it’s a terminal issue, a billing question, or a chargeback — our local team is ready to help.
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Common Questions
Frequently Asked Questions
Quick answers to the issues we hear most often.
First, restart your terminal by unplugging it for 30 seconds, then plugging it back in. Make sure your internet connection is active. If it still won't process, call us at 337.366.8550 and we'll walk you through it or dispatch a replacement.
On most terminals, go to the main menu and select "Batch" or "Settlement." Confirm the totals and press "Yes" to close. If you're on a Clover or similar POS, batching happens automatically at a scheduled time. Contact us if you need to change your auto-batch time.
Don't ignore it — chargebacks have strict response deadlines (usually 7-10 days). Gather your transaction receipt, proof of delivery or service, and any signed agreements. Call us and we'll help you file the rebuttal before the deadline.
Yes. Your statements are available in your merchant portal. If you don't have login credentials, call or email us and we'll send your statement directly or help you set up portal access.
For local merchants in the Lafayette area, we can often deliver a replacement the same day or next business day. For shipped equipment, expect 2-3 business days. Call us to arrange the fastest option.
Still Need Help?
Our Lafayette-based support team is standing by. Call us directly for the fastest resolution.
Call 337.366.8550